Return & Refund Policy

At Mawden, we offer practical products that make everyday routines easier. We want you to feel confident in your purchase, which is why every order is covered by our 60-day money-back guarantee.

We recommend trying your product for at least 14 days to see how it fits into your routine. If you are not satisfied, please contact us at hello@mawden.com within 60 days of delivery to request a return.

Cancellation Policy

Any changes or cancellations must be requested within 24 hours of placing your order.

After this window, we may be unable to accommodate your request because your order may have already entered processing. If your order is successfully canceled, your refund will be processed within seven business days.

60-Day Money-Back Guarantee

Every order is covered by our 60-day money-back guarantee.

We recommend trying your product for at least 14 days. If you are unhappy with your purchase, contact us within 60 days of delivery to request a return.

Shipping fees, if applicable, are non-refundable.

To begin a return, use the form on our Contact Us page or email hello@mawden.com.

Please include your order number or the name and email address used to place the order so we can process your request as quickly as possible.

Damaged Items

We carefully package every order to help prevent damage during shipping.

An item is considered damaged if it arrives defective, broken, or otherwise unusable. Damage to the shipping box or outer packaging is not considered product damage if the item itself remains in good condition.

If your item arrives damaged, contact us within 72 hours of delivery at hello@mawden.com. Include your order number and a clear photo or video showing the issue so our team can review it.

If your item qualifies, we may provide a replacement at no additional cost.

We do not offer refunds, replacements, or returns for items damaged through normal use, improper storage, improper care, or misuse.

Shipping and Delivery

We do our best to process and ship every order promptly. However, delays may occur because of couriers, customs, weather, holidays, or other circumstances outside our control.

If your package is delayed in transit, we recommend contacting the shipping carrier directly for the latest tracking information.

Mawden is not responsible for packages that are lost, stolen, delayed, or marked as delivered by the shipping carrier.

Incorrect Shipping Address

Customers are responsible for entering a complete and accurate shipping address at checkout.

If you entered an incorrect address, contact us at hello@mawden.com within 24 hours of placing your order.

After this window, or once your order has entered processing, we may be unable to update your shipping address.